Privacy Policy

Introduction

WispVane ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wispvane.com or engage our consulting services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Data

When you engage with us, we may collect personally identifiable information that you voluntarily provide, including:

• Name and job title
• Email address
• Organisation name and address
• Information about your premises and energy systems
• Any other information you choose to provide in enquiry forms or communications

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• IP address (anonymised)

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested services
• To send you relevant information about our services
• To improve our website and service offerings
• To comply with legal obligations
• To protect our rights and prevent fraud

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

• Contract: Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract
• Legitimate interests: Processing necessary for our legitimate business interests, provided these are not overridden by your rights
• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Legal obligation: Processing necessary to comply with our legal obligations

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For prospective clients who do not engage our services, we typically retain contact information for up to two years unless you request earlier deletion.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (subject to confidentiality agreements)
• Professional advisers including lawyers and accountants
• Regulatory bodies when required by law

Your Rights

Under UK data protection law, you have the following rights:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure (the "right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

International Transfers

Your information may be transferred to and maintained on servers located outside the United Kingdom. Where we transfer data internationally, we ensure appropriate safeguards are in place in compliance with UK data protection requirements.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:

WispVane
Unit 14, Spencer House
Vyse Street, Jewellery Quarter
Birmingham B18 6JZ
Email: [email protected]

Last Updated: January 2024